Introduction to the Hospitality Industry

Hospitality training introduction
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The hospitality industry is vast and complex, with career growth opportunities in a wide variety of specialized fields.

Welcome to the Hospitality industry

In essence, the hospitality industry is a service industry. Its purpose is to satisfy food, accommodation, safety, entertainment, and social needs. Unlike most other products, service can not be seen or touched. It is only according to a guest’s personal satisfaction, that service can be judged to be good or poor. Your goal is to make the experience of the industry a pleasant one for the visitor.

Your primary aim should always be to create good memories for the guest. Guests are likely to forget good service easily, but recall poor service with frustration, and analyze it after the experience for a long time.

Based on the above, you might be thinking that outstanding service is a bit of an abstract goal, but you can accomplish the goal through very tangible means. The results of good service can be seen, tasted, and enjoyed by people. With experience, you will develop a “flair for service,” if you have not already.

The basic structure of the Hospitality Industry

It is possible to break the hospitality industry into numerous individual sectors, each of which can become a career path in its own right., The hotel industry and the catering industry are the two major branches. However, just the hotel industry itself can be divided into a number of specialized industries, including food and beverage (restaurants, bars, and banqueting), kitchen, front office, and housekeeping, as well as general hotel management which requires expertise in all aspects of hotel management.

In addition, there are specific areas within the hotel that may require specialized training or expertise in other fields. These include departments such as accounting, human resources, safety, and maintenance.

Guesthouses and other forms of lodging, conference centers, and club operations are also closely associated with the hotel industry. And of course, let’s not forget the extremely close connection between the hotel industry and the tourist industry.

Restaurants can be managed from inside hotels or can completely independent. On its own, the restaurant sector is also viewed as a completely independent industry. Even in this field, there is a distinction between aspects of the kitchen and aspects of guest interaction. Of course, the running of restaurants is closely linked to the catering industry, which is often loosely divided into industrial catering (factories, mines, offices, colleges, hospitals, etc.) and functional/outside catering.

The tourist industry

Industries that consider themselves part of the tourist economy are those that profit from the direct spending of tourists. Direct spending covers pre-trip spending, expenditure on transport and booking, travel and en-route expenses, and all expenditure at the destination.

What are the two main focus areas of the Hospitality Industry?

  1. Accommodation
  2. Catering and Restaurants

These are both incredibly complicated industries on their own. And as mentioned earlier, they can either both work independently, and catering is often outsourced by accommodation establishments However in many cases, they work together.

The accommodation sector can be divided into:

  • Hotels
  • Game lodges
  • Guesthouses
  • Bed and breakfast operations
  • Backpacker facilities
  • Self-catering accommodation
  • Timeshare

Restaurants types

  • Service / Sit down
  • Cafeteria / Self Service

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